Terms and Conditions

1. Acceptance of Terms

By accessing or using AIVA Healthcare services, including ambulance booking and related support services, you agree to these Terms and Conditions. If you do not agree, please do not use the service.

2. Services

AIVA Healthcare provides a platform to help users request ambulance and emergency transport services. Service availability, dispatch time, and vehicle type may vary based on location, demand, and operational conditions.

3. User Responsibilities

You agree to provide accurate booking information, including pickup location, contact details, and patient condition.

You are responsible for ensuring that emergency requests are genuine and lawful. Misuse of emergency services may lead to suspension of access and legal action.

4. Pricing and Payments

Charges are displayed before confirmation and may include service fees, distance charges, waiting charges, and applicable taxes. Payment options may include online payment and cash, depending on service type.

In case of cash payment, the amount must be paid at the end of the trip directly to the assigned service provider.

5. Cancellations and Refunds

Cancellation charges may apply depending on dispatch status and distance covered. Eligible refunds, if any, are processed through the original payment method within a reasonable period.

6. Limitation of Liability

While we strive for timely and reliable service, AIVA Healthcare is not liable for delays or losses caused by traffic, weather, technical outages, third-party disruptions, or circumstances beyond reasonable control.

7. Privacy

Your use of the service is also governed by our Privacy Policy. We collect and process data only as needed for booking, service delivery, and compliance.

8. Contact

For questions about these Terms, contact us at admin@aivahealthcaresolutions.com.